Returns

We understand that sometimes, things just don't work out!

 If you are not completely satisfied with your online purchase, you may return it and/or exchange the merchandise within 14 days of purchase for store credit only. Returns/Exchanges for online orders are accepted on merchandise that have not been used or worn and have ALL tags attached, and returned with original receipt. Returns not accepted on intimates or sale items.

 To receive store credit, the order must be shipped back to Annabel Elizabeth Gifts + Clothing 10 E Main St., Victor, NY 14564. Customers are responsible for return shipping fees.  However, if you would like to make an even-exchange and/or receive a store-credit, you have the option to bring your online order into our storefront in Victor, NY. Shipping fees will not be refunded. 

 If a BOGO discount was used & the full price item is being returned for a full refund, the refund will be less half of the BOGO amount. ((Ex: BOGO 50% off sweaters. The full price returned sweater would be discounted 25% off.)) If returning for store credit, the full price paid for the item will be issued onto a gift card.

Return Instructions

 Package up the merchandise you wish to return, including your receipt, within 14 days of purchase. Again, make sure all item(s) have not been used or worn, and have all tags attached. We ask that all returned items be sent back fully insured by USPS, UPS or FedEx, and that you obtain a tracking number for your records. Once we receive and inspect returned merchandise a store credit will be issued to your store account. We have the right to refuse any return at any time if we feel our policy has not been adhered to. 

Exchange Instructions

 If you are not completely satisfied with your purchase, you may bring it into our brick and mortar location with your receipt to receive store credit or an even exchange. (as long as it is within 14 days, item(s) have not been used or worn, and all tags are attached). Under no circumstance will refunds be granted in store. 

 If a BOGO discount was used & the full price item is being returned for a full refund, the refund will be less half of the BOGO amount. ((Ex: BOGO 50% off sweaters. The full price returned sweater would be discounted 25% off.)) If returning for store credit, the full price paid for the item will be issued to Your store account.